Customer Support Specialist
Live support builds trust between the company and its clients, and no AI-based solutions can replace a real agent. As a Customer Support Specialist, you will be assisting customers on their questions, and, more importantly, improve their user experience. Being a helping hand on the other side of the screen, you will fulfill Bankera’s promise of high-quality services, as well as contribute to the aim of creating long-term value. By joining our Client Support Specialist team, you will learn a lot about innovative FinTech solutions and acquire professional skills.
ApplyYou should find it interesting to
- Provide professional and informative solutions for customers via a live chat program
- Ensure the highest possible customer satisfaction
We would love you to have
- Interest in modern technology
- Ability to communicate with clients in a written way
- Fluency in English (additional languages are an advantage)
- Good problem solving skills
- Positive, diplomatic, and proactive attitude
- Attention to detail
- Adaptability and flexibility
Salary
Salary for this position - 1040 EUR (before taxes) plus bonus system applied. The final offer depends on your experience, competence, and motivation.
Perks of working at Bankera
Flexible working hours
Competitive salary
Modern offices
Team building events
Employee referral program
Professional and personal development
Solid IT infrastructure
Talented international team
Office library
Progressive vacation policy
Free Bankera services and card
Candidates can schedule interviews outside regular working hours.Confidentiality guaranteed. Only selected candidates will be informed.
Projects you might work on
About Us
Bankera is one of the most prominent fintech ecosystems in Lithuania, creating real value both for clients and for the country’s economy.
The ecosystem includes one of the Top 5 largest electronic money institutions in Lithuania (Pervesk), which has already processed more than 11 billion euros in payments, one of the main core banking system providers established in Lithuania (BankingLab), which has already processed more than 160 billion euros in payments. It is complemented by a separate payment card infrastructure center (BankingLab Processing), an independent customer due diligence service provider (AutoKYC), and the SpectroCoin virtual currency platform operating since 2013, whose service companies support crypto enthusiasts around the world, along with many other companies that contribute to the growth of the ecosystem in our mission to provide world-class services.
The ecosystem unites more than 230 professionals. In Lithuania, we have been actively hiring since 2013, creating high value-added jobs and consistently investing in local talent and competencies. We are proud of our tangible contribution to the Lithuanian economy: companies within the Bankera ecosystem have already allocated more than 40 million euros for salaries, more than 20 million euros in taxes in Lithuania, and more than 100 million euros for overall business development.
We also support fintech study programs in Lithuania, actively contribute to the development of AML/CTF specialists, promote awareness in this field, and our solutions have been recognized even by the European Commission as among the best in their category.
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