Customer Support Specialist

Live support builds trust between the company and its clients, and no AI-based solutions can replace a real agent. As a Customer Support Specialist, you will be assisting customers on their questions, and more importantly – making their user experience better. Being a helping hand on the other side of the screen, you will fulfill Bankera’s promise of high-quality services, as well as contribute to the aim of creating long-term value. By joining our Client Support Specialist team, you will learn a lot about innovative FinTech solutions and acquire professional skills.

You should find it interesting to

  • Provide professional and informative solutions for customers via a live chat program
  • Create the biggest possible customer satisfaction

Requirements

  • Interest in modern technology
  • Ability to communicate with clients in a written way
  • Fluency in English (additional languages is an advantage)
  • Good-problem solving skills
  • Positive, diplomatic, and proactive attitude
  • Attention to detail
  • Adaptability and flexibility

Perks of working at Bankera

  • Flexible working hours

  • Competitive salary

  • Modern offices

  • Team building events

  • Employee referral program

  • Professional and personal development

  • Solid IT infrastructure

  • Talented international team

  • Office library

Confidentiality guaranteed. Only selected candidates will be informed.

Projects you might work on

  • Bankera Logo
  • Spectrocoin Logo
  • Bankera Exchange Logo
  • Bankera Loans Logo
  • Pervesk Logo

About us

Bankera provides innovative financial solutions for individuals and businesses. Our customers all around the world enjoy the advantages brought by the new era of finance: accessibility, cost-effectiveness, and speed.

The roots of Bankera trace back to as early as 2009. Today, the project unites a team of more than 100 programmers, designers, economists, lawyers, and marketers with know-how from international companies such as Bloomberg, Paysafe Group, and Skrill. We are a community-oriented, passionate, and constantly learning team of professionals who are doing their utmost to deliver innovative ways of managing everyday finance.

Bankera is the only Lithuanian-founded company which has been ranked among the “Top 50” FinTech companies in Leading Global Fintech Innovators 2019 report by KPMG. Amid the coronavirus pandemic in 2020, the team of Bankera presented a short-term SME financing solution that was awarded the first place in the Digital Finance category of EUvsVirus hackathon, hosted by the European Commission.

By launching new products and solutions, Bankera is prepared for rapid expansion and is looking for new talents to join its ever-growing team.

Bankera unites a team of more than 100 FinTech specialists.

Interested?

Join our ever-growing team. Apply and take a chance to be a part of the new era of Finance.